Politique d'expédition
At Plantaform, we are committed to delivering your orders quickly and efficiently. Below is an overview of our shipping policies:
Order Processing
Please note that all orders are processed and shipped during regular business hours (Monday to Friday, excluding holidays). You will receive a confirmation email with tracking details once your order has been shipped.
Shipping Times
- Plantaform Indoor Garden: Arrives within 5-10 business days after processing.
- Plant Packs & Accessories: Arrives within 5-10 business days after processing.
In-Store Pickup
- Pickup Location: Plantaform Canadian Office, 12 Rue Buteau, Gatineau, Quebec, J8Z1X4.
- Availability: Orders are ready for pickup within 2-4 business days after processing. You will receive a confirmation email when your order is ready for pickup.
- What to Bring: Please bring your order confirmation number and a valid ID.
Shipping Costs
- LIVRAISON GRATUITE: On orders over $75 within Canada and the United States.*
- Standard Shipping: A flat fee of $10 applies for orders under $75.*
For any questions or concerns regarding your order, please contact our support team at support@plantaform.com.
*Some exceptions apply (e.g. Custom Bundles, Special SKUs, etc.)